Returns & Refunds Policy

Last Updated: August 29, 2026

Papaking stands behind every product we ship. Because nicotine vapor products are regulated, hygiene-sensitive consumables, our return policy is necessarily strict in order to protect the health and safety of all our customers and to comply with FDA, FTC, and California state regulations. Please read this policy in full before placing an order.

1. General Return Window & Conditions

We accept returns of sealed, unused, unopened, and resaleable products within 14 calendar days of the delivery date, as confirmed by the carrier delivery scan. All returned products must: (a) be in their original factory-sealed packaging with all Papaking branding, lot codes, safety warnings, and tamper-evident seals fully intact; (b) show no signs of being opened, used, dropped, scratched, damaged, exposed to water or extreme temperatures, or altered in any way; and (c) include all original contents (cables, chargers, coils, manuals, warranty cards, etc.) that were shipped with the product. We reserve the right to reject any return that does not meet these conditions, at our sole discretion.

2. Items That Cannot Be Returned or Refunded (Non-Returnable)

The following items are strictly final-sale / non-returnable / non-refundable under all circumstances for reasons of public health, hygiene, safety, and regulatory compliance:

• Any opened, partially used, or used disposable vape, pod cartridge, bottle of e-liquid, coil, cotton wick, or battery cell
• Any product whose tamper-evident seal has been broken, cut, peeled, or altered
• Sale / clearance items marked "Final Sale" or "As Is"
• Gift cards and store credit balances (which are non-expiring and fully transferable within the US)
• Any product that has been physically modified, disassembled, repaired, re-wrapped, re-filled, or had its firmware altered by anyone other than an authorized Papaking technician
• Personal taste / flavor preference returns — we offer 5mL mini sample bottles at low cost so you can try flavors before purchasing full-size products

3. Dead-On-Arrival (DOA) & Manufacturing Defects (30-Day Hardware, 7-Day Consumables)

We guarantee every hardware product (vape devices, kits, rechargeable units, pod systems) to be free of material manufacturing defects in workmanship for a period of 30 days from delivery. Consumable sealed units (disposable vapes, prefilled pods) are covered for DOA only for 7 days from delivery. To make a DOA / defect claim:

1. Email support@papaking.fun within the applicable warranty window with your order number in the subject line.
2. Include (a) clear photos of the front and back of the sealed packaging with lot code visible, (b) photos of the product itself showing the defect, and — when possible — (c) a short 10-second video demonstrating the defect (charging failure, heating failure, leaking, auto-firing, dead-on-puff, etc.).
3. Do NOT return any claimed-defective item without first receiving a written Return Merchandise Authorization (RMA) number from us.

Upon verification, we will — at our option — ship you a replacement of the identical product at no additional cost (including complimentary return label shipping and replacement shipping), or issue a full refund to the original payment method. We make every effort to resolve verified DOA / warranty claims within 5 business days of receipt of your evidence.

4. How to Initiate a Return (RMA Procedure)

1. Contact us first. Email support@papaking.fun with your order number (#PK-XXXXXXXX), the reason for the return, and — for warranty / DOA claims — the photos and / or video evidence described above. Do not mail anything back before receiving an RMA number.
2. Within 2 business days, our support team will review your request and, if approved, email you a pre-paid USPS / UPS return shipping label and a unique RMA number.
3. Pack the sealed / unused items securely in the original outer Papaking shipping box or equivalent crush-proof packaging. Write your RMA number clearly on the outside of the package. We will refuse delivery of any return package without a visible RMA number on the exterior.
4. Drop the package at any carrier pickup location. Allow 5–10 business days for transit and quality inspection after delivery to our facility.
5. After inspection, approved returns will be refunded in full to the original payment method, or — if you request — exchanged for the same product or issued as Papaking store credit (never expires, no fees). Refunds post to the original payment method within 3–10 business days of approval, depending on the card issuer's processing timeline.

5. Shipping Charges & Return Window Timing

Original shipping charges (including expedited and overnight) are non-refundable, except when the return is the result of Papaking error (wrong item shipped, damaged on arrival, manufacturing defect verified). If you received free shipping on your original order because the cart subtotal met or exceeded our free-shipping threshold, and the post-return value of your order falls below that threshold, the $6.99 standard shipping cost will be deducted from the refund amount.

6. Order Cancellations & Changes

You may cancel or modify your order free of charge only if it has not yet entered fulfillment (status = "Awaiting Fulfillment"). Once an order has been marked "Fulfilled" and handed to the carrier, we cannot intercept, cancel, reroute, or modify it. To request a pre-fulfillment cancellation or change, email support@papaking.fun with "CANCEL / CHANGE Order #PK-XXXXXXXX" in the subject line; we respond to time-sensitive requests within 2 business hours during normal operating hours.

7. Chargebacks & Fraud

We take fraud seriously. All orders are screened at checkout for velocity risk, AVS / CVV mismatch, and known fraud signals. Filing a chargeback with your credit card issuer or payment processor in lieu of contacting us first to resolve an issue through our published channels is a violation of these Terms of Service and will result in permanent loss of account buying privileges, reporting to fraud databases, and — where permitted by law — recovery of chargeback fees, shipping expenses, restocking fees, and collection costs through third-party collection agencies or small-claims court. We provide full proof of delivery, age verification, order correspondence, and product inspection records to every payment processor for legitimate dispute resolution. Please always contact us first.

8. Contact

Returns, refunds, and DOA / warranty support: email support@papaking.fun, Monday – Friday, 9:00 AM – 5:00 PM Pacific Time. We reply to 98% of tickets within 1 business day.

© Papaking. For adults 21+ only. Nicotine is an addictive chemical. Keep out of reach of children and pets.