Faq

Support

Frequently asked questions

Straight answers on devices, pods, coils, e-liquid, and battery care — so you can vape with confidence from day one.

01Who can buy PAPAKING products?

PAPAKING products are for adult vapers only. You must be of legal purchasing age in your country or region — typically 18 or 21 — to buy any device, pod, coil, or e-liquid on this site. By completing an order you confirm you meet the age requirement and understand that nicotine is an addictive chemical.

02Which device should I start with?

If it's your first vape, grab a Starter Kit. Every kit is a pre-matched device-and-pod pairing tuned at the factory for the right wattage and coil resistance — no guesswork, no compatibility checks. Choose an MTL starter for a tight, cigarette-like draw with a crisp throat hit, or a restricted-DTL kit if you want fuller vapor and warmer flavor.

03What's the difference between MTL and DTL?

MTL (mouth-to-lung) mimics smoking: you draw vapor into your mouth first, then inhale. It uses higher-resistance coils (0.8Ω–1.2Ω) at lower wattage for a discreet, flavor-forward puff. DTL (direct-to-lung) is a straight deep inhale using lower-resistance mesh coils (0.2Ω–0.6Ω) at higher wattage for big clouds. Your airflow ring, coil, and wattage should all match your style.

04Which coil resistance should I use?

Match the coil to your draw: 0.8Ω and 1.2Ω pods are built for MTL and nicotine salt e-liquid; 0.6Ω suits a looser restricted-DTL; 0.2Ω–0.4Ω mesh coils deliver dense DTL clouds. Always check the printed ohm rating and the recommended wattage range before firing — running a coil far above its range burns the wicking and mutes the flavor.

05How do I refill the pod?

Slide the magnetic pod out, open the silicone fill port, tilt the bottle and fill slowly to about 80%. Wipe the port, snap the pod back in — the magnetic connection seals tight and the leak-resistant design keeps juice where it belongs. Wait 5–10 minutes after the first fill so the coil can fully saturate before your first puff.

06When should I replace the coil or pod?

Change it when flavor drops, vapor thins, or you taste a dry, burnt hit. Heavy sweeteners and high wattage shorten coil life. Swapping a pod takes seconds — pop out the old, prime the new with a few drops down the chimney, and vape. We recommend keeping a spare pod in your kit so you're never caught without a fresh coil.

07How long does the battery last, and how do I charge it?

Battery life depends on wattage: a full charge on an 80W device typically lasts a full day of MTL use and several hours of high-wattage DTL. Charge with the included USB-C cable, avoid charging overnight unattended, and stop once the light turns green. Built-in chipset protections guard against over-charge, over-discharge, and short-circuit.

08What's the difference between nicotine salt and freebase e-liquid?

Nicotine salt delivers a smooth, cigarette-like hit at higher nicotine strengths (20–50mg) without harshness — perfect for MTL pods. Freebase is smoother at lower strengths (3–6mg) and shines at high wattage in DTL devices. If you're switching from smoking, start with nicotine salt in a low-wattage pod system for the closest experience.

09How do I keep my device clean?

Wipe the pod contacts and battery threads with a dry cloth weekly. If the airflow gets tight, remove the pod and gently blow through the base. Avoid leaving the device in direct sunlight or a hot car — heat thins the e-liquid and stresses the battery. A clean device hits better and lasts longer.

10What's your return and warranty policy?

Every device is covered by our warranty against manufacturing defects. If your device or pod misbehaves within the warranty period, contact support with your order number — we'll diagnose, replace, or refund fast. Consumables like coils and pods can't be returned once opened for hygiene reasons. Full details live on our Shipping & Returns page.