Contact Papaking
We're here to help — Monday through Friday, 9:00 AM – 5:00 PM Pacific Time (UTC-8 / UTC-7 during Daylight Saving). Most emails receive a reply within one (1) business day.
Customer Support & Order Questions
For order tracking, status, shipping questions, address changes, product help, DOA / warranty claims, and returns & refunds:
- 📧 Email: support@papaking.fun (preferred — please include your order number #PK-XXXXXXXX in the subject line)
- 🕒 Response SLA: < 1 business day (Mon – Fri PT)
Privacy / CCPA / GDPR Rights Requests
- 📧 Email: privacy@papaking.fun
- 🕒 Response SLA: < 45 calendar days as required by CCPA / CPRA / GDPR
- Subject line examples: "CCPA Delete My Data", "CCPA Know What Data You Have", "GDPR Data Export"
Legal & Compliance
- 📧 Email: legal@papaking.fun
- For: terms-of-service questions, age-verification policy clarifications, regulatory compliance inquiries (FDA / FTC / STAKE Act / state vape tax / PACT Act), subpoena / law-enforcement requests (24-hour response).
- 📧 Compliance / Minor-Use Anonymous Tips: compliance@papaking.fun (read every report, confidential)
Wholesale, B2B & Partnerships
- 📧 Email: wholesale@papaking.fun
- For: smoke-shop and vape-shop wholesale inquiries, regional distributors, licensed brick-and-mortar retailers in states where flavored and disposable nicotine products may be lawfully sold, affiliate program applications, influencer and content-creator partnerships, press & media requests.
Correspondence & Registered Address
PapakingLos Angeles, California, USA
Please note: This is our registered mailing / correspondence address only — we do not operate a retail storefront at this location, and product returns, pickups, or cash payments cannot be accepted here. All product returns must be pre-authorized via an RMA number and shipped to our dedicated returns facility address provided in your RMA email.
Customer Care Hours
| Day | Hours (Pacific Time) |
|---|---|
| Monday | 9:00 AM – 5:00 PM |
| Tuesday | 9:00 AM – 5:00 PM |
| Wednesday | 9:00 AM – 5:00 PM |
| Thursday | 9:00 AM – 5:00 PM |
| Friday | 9:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 4:00 PM (age-verification support only) |
| Sunday | 10:00 AM – 4:00 PM (age-verification support only) |
| US Federal Holidays | Closed |
⚠️ Product Safety Notice: Papaking products contain nicotine, an addictive chemical. They are intended exclusively for use by adults 21 years of age and older who are already consumers of combustible or nicotine products. Papaking products are not approved by the FDA as smoking-cessation devices and are not intended for use by pregnant or nursing women, persons with or at risk of heart disease, high blood pressure, diabetes, or persons taking medication for depression or asthma. Keep all products and components locked up and out of the reach of children, teenagers, and pets at all times. If nicotine is ingested, call the Poison Control Center immediately at 1-800-222-1222.
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